At Pushkar Gems, we are committed to offering only authentic, energetically cleansed spiritual items. Due to the sacred nature of our products—including rudraksha, gemstones, and malas—we follow a careful and transparent return policy to ensure both spiritual integrity and customer satisfaction.

✅ Eligible for Return or Exchange

Only items with Message on WhatsApp are eligible.

You may request a return or exchange within 7 days of delivery under the following conditions:

You received the wrong item (incorrect product, stone, or size).

The item was damaged during transit (proof required: unboxing video).

There is a manufacturing defect.

📩 To initiate, please contact us within 7 days of receiving your order. Include:

Your order number

Clear images or video of the issue (mandatory)

A short description of the problem

❌ Not Eligible for Return or Exchange
To maintain the purity and energy of our spiritual products, we do not accept returns or exchanges in the following cases:

Customized items (e.g., personalized gemstone recommendations or made-to-order malas)

Products that show signs of wear, damage, or tampering post-delivery

Used or worn rudraksha, gemstones, or malas – their spiritual energy alignment cannot be restored

Minor variations in color, size, or texture, which are natural characteristics of gemstones and beads

🔄 Exchange Process
Once your return/exchange request is approved:

You must return the item unused and in its original packaging.

After verification, we will:

Ship the correct item (if available), or

Issue a store credit if the replacement is out of stock

💸 Refund Policy
Refunds are issued only under specific conditions:

The product is out of stock or unavailable

You choose a refund instead of an exchange

✅ Refunds will be processed to your original payment method within 5–7 business days after approval.

📦 Return Shipping
If the return is due to our error (wrong or defective product), we will:

Arrange a reverse pickup (where possible), or

Reimburse courier charges

If the return is due to customer preference or non-eligible reasons, the shipping cost will be borne by the customer.

📲 How to Initiate a Return or Exchange
Please follow these steps:

WhatsApp or email us at:
✉ support@pushkargems.com
📲 ‪+91 83839 05665‬

Provide the following:

Your Order ID

Issue details with photos or unboxing video

Our customer care team will respond within 24–48 business hours.

🙏 We appreciate your understanding and respect for the spiritual significance of our products. Each item is handled with devotion and care, and we ask for the same mindfulness when requesting returns or exchanges.