At Pushkar Gems, we aim to provide a smooth and reliable shopping experience. Please read our shipping, cancellation, return, and refund policies before placing your order.
1. Order Processing
- Orders are processed after successful payment confirmation.
- Order processing generally takes [1–2 business days].
- Orders placed on Sundays or public holidays may be processed on the next working day.
- Customers will receive an order confirmation once their purchase is successfully placed.
2. Shipping & Delivery
- We offer delivery across India.
- Estimated delivery time is [5–7 business days], depending on the delivery location.
- Shipping charges, if applicable, will be displayed during checkout.
- Once your order is dispatched, tracking details will be shared through your registered contact information.
- Delivery timelines may vary due to weather conditions, courier delays, or unforeseen circumstances.
3. Order Tracking
Customers can track their orders using the tracking link or details shared after dispatch. For any delivery-related assistance, please contact our customer support team.
4. Order Cancellation
Customers may request cancellation before the order has been dispatched by contacting us at [Business Email].
Once an order has been dispatched, cancellation requests may not be accepted.
5. Return Policy
We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may request a return or replacement within [X days] of delivery.
To be eligible:
- The product must be unused and in its original condition.
- Original packaging, tags, certificates, and accessories (where applicable) must be included.
- Proof of purchase or order details must be provided.
- The return request must be raised within the specified return period.
Products that do not meet these conditions may not qualify for a return.
6. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within [X hours/days] of delivery.
Please share:
- Your order number.
- Clear photographs or an unboxing video showing the issue.
- A brief description of the problem.
Our team will review your request and assist you with the next steps.
7. Refund Policy
Once an eligible return is approved and the returned product is received and inspected, the refund will be processed through the original payment method or another agreed method.
Refund processing may take [X–X business days], depending on the payment provider and bank.
8. Non-Returnable Products
The following products may be non-returnable unless received damaged, defective, or incorrect:
- Products specifically marked as non-returnable.
- Customized or personalized products.
- Items returned without original packaging or required accessories.
- Products damaged due to improper handling after delivery.
9. Contact for Shipping & Returns
For shipping, cancellation, return, or refund-related queries, please contact:
Email: [Your Business Email]
Phone: [Your Contact Number]
Website: https://pushkargems.com/
We appreciate your trust in Pushkar Gems and thank you for shopping with us.